DO YOU SHIP WORLDWIDE & HOW MUCH DOES SHIPPING COST?
We do ship worldwide - we offer shipping based on weight for most items in our collections.
WHAT ARE YOUR SHIPPING AND PROCESSING TIMES?
Shipping time to the United States can take up to 14-22 business days. International times vary and can take up to 25-45 business days depending on location and vendor. It will take a while sometimes :(
IMPORTANT NOTICE : Due to the significant increase in parcel volume related to COVID – 19, we are experiencing delays in our parcel network, thus the delivery time is extended to 35 days.
Please be patient ♥ don't hesitate to send us a message at email@example.com if you feel like you've been waiting for too long!
Orders can sometimes take 3-6 days to process after placing the order before shipping out. We do not ship on weekends.
WHAT SHIPPING CARRIERS DO YOU USE?
We ship internationally through established cargo routes - in your country the packages are delivered to you by your local postal carriers.
> In the United States this will usually be our partners at USPS.
> In Australia this will usually be our partners at AUSPost.
> In Germany this will usually be our partners at Deutschepost.
Please feel free to contact us for more information on specific shipping carriers depending on country.
WHERE ARE MY ITEMS SHIPPING FROM AND WHY DOES IT TAKE SO LONG?
Our items are made by and shipped out directly by our various suppliers. It's how we're able to offer such a diverse collection of goods curated by especially for you!
Many of our items in the collections are oriental in nature and are crafted by East Asian and Southeast Asian peoples and sent out through China which offers the best shipping ports to the United States.
Items in our featured artists and craftspeople sections are created directly by them and shipped out by them. These handmade and sustainable products are often created in places around South America, Asia and Europe so shipping times are still also quite long depending on your location!
Thank you for your patience in regards to our shipping times. We are aware that the slow shipping is a part of our customer experience but it is a sacrifice we are willing to make in order to offer a vast diversity of products from craftspeople all around the world.
Why do we offer items from East/South East Asia?
Sourcing medical supplies from Asia allows us to curate a wide reaching and varied collection of items - this is important for us so we can tailor our collections to help you in the way that only big and established retail corporations can.
That sounds like most big traditional retailers…
Isn’t a big corporation the opposite of what you want to be?
We've learned that sometimes the best way to change the system is not by swimming upstream and fighting the mainstream - but by going with the flow and keeping a positive intention at the heart of all things.
The joy at the heart of our business is working with amazing people who don’t have the advantage of using mainstream marketing techniques. Our goal is to have their products seen!
WHERE CAN I FIND MY TRACKING NUMBER?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
INTERNATIONAL ORDERS: Some of our vendors use shipment methods that don't offer tracking numbers for their shipments out. Sorry! Send us a message and we'll figure it out for you if our vendors can offer us the tracking info. We offer protection on any orders that exceed the standard shipping times of 25-45 business days. Please contact us if you need support.
US ORDERS: If you need more detailed information, please send us an email at firstname.lastname@example.org and we'll help you out!
MY PACKAGE IS MISSING, WHAT SHOULD I DO?
If you have not received your order within the timeframe established for U.S. shipping please check with your local delivery system to ensure the package was not mistakenly placed nearby (at a neighbor's house for example).
In the case that the product is not delivered, just shoot us an email and we'll check on its status for you!
WHAT SHOULD I DO IF THE ITEM I BOUGHT BROKE?
All of our items have a 30 day warranty. Just send us an email with your receipt and a picture of the broken item with the original package it arrived in and we'll be happy to send you a new one!
HOW DO I RETURN SOMETHING?
We offer returns for product that is defective or damaged during shipping. Just let us know and we will provide a return address and a replacement.
Please feel free to contact us about returns at email@example.com
If you are unsatisfied with your order - please contact our support and we will do our best to help you out!
ONLY ONE OF MY ITEMS CAME IN THE PACKAGE?
The items in our collections can come from different suppliers and in some cases and will be shipped in separate packages at no additional cost to you. Please don't worry! Let us know if there is still something missing after waiting patiently a bit longer and we will look into it.
WHY WAS I CHARGED A DIFFERENT AMOUNT ON MY CARD...? (I'M NOT FROM THE USA.)
All prices are in United States Dollars. The difference in the amount shown on your card is caused by the difference in the value of currencies. No worries, you're only charged for the correct price of the items listed in USD :)
WHAT IF I STILL HAVEN'T RECEIVED MY ITEMS!?
Please send us an email at firstname.lastname@example.org and we will handle it.
We promise, if your package has been lost in shipping, we will send you another one for free. It may take up to 4-6 weeks for some orders to arrive, we're so sorry about the long waiting times! If you feel unsatisfied with the wait time, we will refund you 100% of your order when you are able to return the package when it arrives back to us. Please don't be mad at us :)
Customer satisfaction is VERY important to us. We know how it feels to be a customer and we'll do everything in our power to make sure everything goes smoothly. Just send us a message and we'll figure it out!
Thank you for your patience and understanding!